Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking"Update Account".

To access the Delta Employee Shop(employeeshop.delta.com), use your Delta Login or PPR and associated password. If you’re having login issues, reach out to the Delta IT Help Desk, or on Deltanet click “Password Reset / MFA” under “Popular Tools”.

To review past orders you will need to log in to the Delta Employee Shop website. Once logged-in, you can access your order history by clicking ORDER HISTORY. If you do not see your order, it is possible your order was not processed. Please check your credit card statement to make sure you were not charged or contact The Icebox at customerservice@iceboxmail.com

The Delta Employee Shop shows in-stock inventory in real-time. Only items that have stock are present which eliminates backorder issues for our customers. Our Merchandising Teams continuously evaluate Delta Shop's products ensuring that the selection is on trend and addresses the tastes and interests of our visitors. If you don't see a product on our site that you're interested in purchasing, please contact Delta Employee Shop Support at  customerservice@iceboxmail.com.(NOTE: Order minimums may be required for items not shown on the website).

Please contact Delta Employee Shop Support if you have a need for quantities greater than the available inventory or for additional customization to an existing product. Send an email to customerservice@iceboxmail.com and include details about your request and we'll be happy to help you with your order.

Once logged-in, you can click on the "My Account" link to view your account. From here, you can access your order history by clicking ORDER HISTORY. Order History has a summary of your past orders. If you need a full invoice for your expense report, please contact The Icebox at customerservice@iceboxmail.com.

Authorized returns and exchanges must be postmarked within thirty (30) business days after Customer’s receipt of merchandise. All returns and exchanges will be subject to a 20% restocking fee. No custom produced order can be returned. Customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error. All sales are final on discontinued and sale items. Products that have been worn, washed, stained, or damaged in any way will not be accepted. The Icebox will not accept returns on these items under any circumstance. Please follow the instructions below so we can make sure your return gets processed successfully.

Contact customerservice@iceboxmail.com and provide them the following information:

Order Number:

Product name/sku and quantities being returned:

Once return information has been received by our customer service department, an agent will provide a RMA number and the return shipping address. Any missing information may delay your return.

Customer will receive a credit posted to their account or credit card for any such return once it is received and checked in by The Icebox warehouse. Please allow 5 to 7 business days for credit posting.

Can't find what you're looking for? Please visit the"Custom Order Page"and we will gladly help you with your branded promotional product and apparel needs.

Yes. If you need to ship to a PO box, please select the Standard FedEx shipping method. All other deliveries will come via FedEx/UPS and must be delivered to a physical address.

Orders for products that are in-stock ship within 3 business days. Depending on the shipping method you select, your order will be delivered within 2 to 5 business days after it ships if shipped in the US. Please contact us at  customerservice@iceboxmail.com if the delivery address is outside of the United States for a more accurate delivery timeframe. 

No. The Icebox is a proud partner with Delta and we provide promotional products and apparel for the Delta Shop. Your credit card statement will show as "The Icebox – Cool Stuff LLC” and therefore purchases from the Delta Shop are not considered Delta Air Lines purchases and do not contribute to the Delta Air Lines American Express card benefit. If you need further information on making a Delta purchase please try reaching out to Delta’s customer support. You may also try calling, 1-800-325-6330.

To deactivate your account, please contact customerservice@iceboxmail.com. Our Customer Service Team will delete your login credentials to the website and deactivate your credit card on file.

Yes! Please email deltateam@iceboxmail.com and we will respond as soon as possible to provide you with steps for processing gift card requests.

Yes. Please contact us via email or by phone at 404-665-2440.